All orders are shipped once production is completed. Individual cartons and smaller orders such as Adirondack chairs and individual pieces ship with FedEx Ground. Tracking numbers are provided once the product leaves one of our U.S. facilities. Orders will be left discreetly at the customers front door without signature required. Orders shipped may take 2-5 days in transit. Orders will ship from one of our production plants that are closest to you to ensure the quickest possible delivery time.
Our current estimated ship dates of our furniture are listed on all of our quality products detail pages. Though rare, orders ship dates may exceed 26 weeks from date of purchase during busy times due to increased demand. During busy seasons orders are typically made to order and our latest ship dates may be up to 26 weeks. Current ship dates are estimated and are not exact. Orders may ship longer than expected due to the global health pandemic and shortage of high density polyethylene. All orders cancelled before the latest estimated ship date will incur a 30% cancellation and restocking fee.
Larger orders such as for dining sets and lounge seating are handled by our partnered carriers: XPO Logistics Freight and FedEx freight. Please include your phone number when placing your order so we can reach you and schedule delivery and acceptance accordingly. If no phone number is given we will contact you via email until we receive a phone number to deliver your order.
If your order is damaged upon opening please take photographs and send to email@example.com we will surely ship you a replacement part and take care of you to the best of our ability. For decades we have thrived to provide our loyal customers with the best possible customer experience.
Natural disasters and severe weather such as earthquakes, tornadoes, and hurricanes may affect delivery times.
Small to medium-sized orders can be tracked with the UPS and FEDEX tracking links below:
Larger-sized orders can be tracked with the XPO tracking URL below: