When Will Your Order Arrive?
For exact arrival time please
All orders are shipped once production is completed. Individual cartons and smaller orders such as Adirondack chairs and individual pieces ship with FedEx or UPS Ground whichever will arrive to your door faster. The majority of items are shipped semi-fully assembled for easy assembly and your convenience!
Tracking numbers are provided once the product leaves one of our U.S. facilities. Orders will be left discreetly at the customers front door without signature required. Orders shipped may take 2-5 days in transit. Orders will ship from one of our production plants that are closest to you to ensure the quickest possible delivery time. Please note, if you are ordering dining and/or counter sets, not all individual pieces will be shipped together (the chairs might be delivered first and/or the table might be delivered first).
Our current estimated ship dates of our furniture are listed on all of our quality products detail pages. Though rare, orders ship dates may exceed 16 weeks from date of purchase during busy times due to increased demand. During busy seasons our latest ship dates may be up to 16 weeks. Current ship dates are estimated and are not exact. All orders cancelled before the latest estimated ship date will incur a 30% cancellation and restocking fee.
Larger orders such as for 7 to 9 piece dining sets and lounge seating are handled by our partnered carriers: XPO Logistics Freight and FedEx freight. Please include your phone number when placing your order so we can reach you and schedule delivery and acceptance accordingly. If no phone number is given we will contact you via email until we receive a phone number to deliver your order.
If your order is damaged upon opening please take photographs and send to email@example.com we will surely ship you a replacement part and take care of you to the best of our ability. For decades we have thrived to provide our loyal customers with the best possible customer experience.
Natural disasters and severe weather such as earthquakes, tornadoes, and hurricanes may affect delivery times.
Small to medium-sized orders can be tracked with the UPS and FEDEX tracking links below:
Larger-sized orders can be tracked with the XPO tracking URL below: